We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Firefox is getting worse and worse

more options

Uses > 80 % of CPU Delays Mouse High power consumption ...

Uses > 80 % of CPU Delays Mouse High power consumption ...

모든 댓글 (1)

more options

Hello,

I understand that you're experiencing some issues with Firefox on your Windows 10 system. As a Firefox support volunteer, I'm here to help you troubleshoot and find a solution to your problem.

To address the high CPU usage, mouse delays, and high power consumption, let's start with some basic troubleshooting steps:

Clear the browser cache: Go to the menu (three horizontal lines in the upper-right corner) and select "Options." In the Privacy & Security section, scroll down to the Cookies and Site Data section and click on "Clear Data." Make sure to select both the "Cookies and Site Data" and "Cached Web Content" options, then click "Clear."

Disable or remove problematic extensions: Extensions can sometimes cause performance issues. Go to the menu, select "Add-ons," and go to the Extensions section. Disable any extensions that you suspect may be causing the problem. If the issue persists, you can try removing them altogether.

Update Firefox: Make sure you're running the latest version of Firefox. Go to the menu, select "Help," and choose "About Firefox." If there's an update available, Firefox will automatically download and install it.

Create a new Firefox profile: Sometimes, issues can be related to your profile. To test this, you can create a new profile and see if the problem persists. Instructions on how to create a new profile can be found in the Firefox support article "Use the Profile Manager to create and remove Firefox profiles."

If the above steps don't resolve the issue, it would be helpful to provide more information. For example, are there any specific websites or tasks that cause the high CPU usage? Have you noticed any recent changes or updates to your system that could be related to this issue?

Please provide these details, and I'll be happy to assist you further in resolving the problem with Firefox.

Best regards, Firefox Support Volunteer