본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Thunderbird Nightmare: Entire Contents of Files/Folders with Saved Gmails VANISH in a Second When Clicked On

more options

I have lost all of my saved Gmails in Thunderbird in each of my 3 accounts but my AOL emails are fine. The saved Gmails are organized into files/folders. The minute I click on one message in a folder, the entire contents of all the emails completely get deleted. They are not in trash and are removed from my ALL EMAILS file, as well. They are totally gone: all of my business emails for 3 different Gmail accounts on Thunderbird and have been deleted from Gmail. Why has this happened? Can I fix this?

I have lost all of my saved Gmails in Thunderbird in each of my 3 accounts but my AOL emails are fine. The saved Gmails are organized into files/folders. The minute I click on one message in a folder, the entire contents of all the emails completely get deleted. They are not in trash and are removed from my ALL EMAILS file, as well. They are totally gone: all of my business emails for 3 different Gmail accounts on Thunderbird and have been deleted from Gmail. Why has this happened? Can I fix this?

모든 댓글 (3)

more options

I am assuming your account is of the default IMAP type (having all mail sort of confirms it) If your emails are not on the gmail server, then Thunderbird will be syncing the content of your folders to that empty account and syncing them to oblivion.

Can you fix this. Seriously what has happened is the biggest issue in trying to answer that. There may be some that can be recovered. Did you do some housekeeping say on a phone or set up mail on another device? What lead to this?

more options

Hi Matt,

For my personal Gmail account that doesn't have an administrator, all of the previously "filed" emails perfectly organized in folders, were in TRASH. So I was able to send them to my INBOX. (Ugh: now I will have to refile all of them!!).

Unfortunately, the other two gmail accounts have an administrator. The emails are still available for a RESTORE. This is the second time Thunderbird has deleted my emails as I open them ... then deleting the entire contents of a file/folder.

Clearly, I can't trust Thunderbird with Gmail. I love Thunderbird. My AIM/AOL email account is fine: just the Gmail account.

more options

I'm sorry to hear about the trouble you're facing with Thunderbird and your Gmail accounts. It sounds like there might be a synchronization issue causing your emails to be deleted when you open them. If you're using IMAP for your Gmail accounts, there could be a syncing problem between Thunderbird and the Gmail server. It's essential to ensure your emails are still present on the Gmail server before trying to fix Thunderbird. To address this, you might want to reach out to Gmail support for assistance. Additionally, consider checking if Thunderbird is up to date and if any add-ons are causing conflicts. Always make sure to back up your important emails before attempting any fixes.