본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Problem loading page

more options

What do I do or what do you do to correct this issue. I cannot download my email. Thanks.

What do I do or what do you do to correct this issue. I cannot download my email. Thanks.

모든 댓글 (2)

more options

Hi, what email site is it? If it's Xfinity/Comcast...

Within the past couple of months, Xfinity changed many of their URLs. Maybe this is just now affecting your account. Could you:

(A) Purge Firefox's web content cache to remove possibly conflicting files. See:

How to clear the Firefox cache (only select Cached web content, don't clear all cookies and site data)

If you have a large hard drive, this might take a few minutes.

(B) Try using one of these URLs to access your Xfinity mail

Direct email link: https://xfinityconnect.email.comcast.net/

New hub page: https://www.xfinity.com/hub/ -- toward the upper right, there's an account button (looks like a little head and shoulders in a circle) that opens a panel to sign in. Any luck using the "Check Email" link on that account panel?

more options

Hi, are you having a connection problem on a page with an address at idm.xfinity.com -- revoked certificate? Unfortunately, this is a problem on the server where it looks like someone forgot to update a certificate.

Firefox may be the last browser that does a real-time check for whether a site certificate has been revoked, so it is the first affected by this kind of problem. Firefox doesn't have a way to exempt one site from this check; it is all sites or no sites. For that reason, if you are okay with checking your email in another browser for a while, that probably is safest, rather than me describing how to turn off certificate revocation checking globally.