본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Firefox keeps crashing

  • 5 답장
  • 0 이 문제를 만남
  • 13 보기
  • 최종 답변자: cor-el

more options

Why does it keep crashing? This is new, in the last week

Why does it keep crashing? This is new, in the last week

모든 댓글 (5)

more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

more options

The first one says "Failed" when I try to submit it

6b6300aa-e025-4ad4-80db-5976e9914167 10/10/2023, 7:21 AM Submitted Crash Reports Report ID Date Submitted bp-f44d1709-7ed8-42e1-9121-0f6a10231010 10/10/2023, 8:25 AM View bp-64f39abf-8d33-41ae-9532-17ba00231010 10/10/2023, 8:25 AM View bp-32c04794-cf4a-4e4a-9c63-3f8ae0231010 10/10/2023, 8:25 AM View bp-f231d533-4d56-42c8-ad6b-0c0fd0231010 10/10/2023, 8:25 AM View bp-ba63bdba-b137-48a6-b963-4ecd10231010 10/10/2023, 8:25 AM View

more options

Make sure your Windows page file is set to automatic or system managed size.

Does it still happen in Troubleshoot Mode?

more options

Some reports show graphic related issues: wr_renderer_render: OutOfMemory

more options

You can als0 check for issues with your security software (Kaspersky Total Security).