본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Thunderbird receive email with corrupted attachment file

  • 7 답장
  • 0 이 문제를 만남
  • 20 보기
  • 최종 답변자: Stans

more options

Thunderbird receive email from office365 (pop) with corrupted attachment file. All attachment file size will drop below 100KB

Thunderbird receive email from office365 (pop) with corrupted attachment file. All attachment file size will drop below 100KB

모든 댓글 (7)

more options

Are these attachments intact when accessed via webmail?

more options

Yes, the attachment are viewable from webmail

more options

I see you're running Windows 10. Which antivirus program are you using?

more options

What type of attachment is it? And what is the exact message that is displayed when trying to open it with Thunderbird?

more options

Stans said

I see you're running Windows 10. Which antivirus program are you using?

Windows 10 with Trellix Endpoint. Just FYI, I've removed Trellix before but the issue persist

more options

Ben Bonacci said

What type of attachment is it? And what is the exact message that is displayed when trying to open it with Thunderbird?

In this case we intend to receive a PDF file. Attachment size decreases from 106 KB to 94.5KB once the email is downloaded to Thunderbird. Its happen to any other file format such as xlsx & docx

The TB PDF viewer show blank when open the attachment.

I'll get Error "The file is damaged and could not be repaired" when open the attachment file using Acrobat Reader

more options

Something is evidently interfering with the download and number one culprit is usually security software. My installations of Thunderbird 115.6.1 on multiple PCs are not facing this issue, so we can rule out a bug in the product's core code. Can you recall what transpired right before this started happening, say a Thunderbird upgrade? Create a new Thunderbird profile and see if this persists. For more information, see Profile Manager - Create and remove Thunderbird profiles. This will rule out if it's an issue of profile corruption or not.