본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Problem with sign in page on Amazon

  • 4 답장
  • 0 이 문제를 만남
  • 1 보기
  • 최종 답변자: snoopmojo

more options

Whenever I go in to sign into Amazon Prime, using Firefox, the sign in page automatically shows my E mail address, my phone no. and my password. I do not have Amazon as a saved log in. I contacted Amazon and they had me log into Amazon on a different browser and this information does not show up on Microsoft Edge, so Amazon said it has something to do with Firefox. Please let me know how I can eliminate this information from showing up automatically on Firefox

Whenever I go in to sign into Amazon Prime, using Firefox, the sign in page automatically shows my E mail address, my phone no. and my password. I do not have Amazon as a saved log in. I contacted Amazon and they had me log into Amazon on a different browser and this information does not show up on Microsoft Edge, so Amazon said it has something to do with Firefox. Please let me know how I can eliminate this information from showing up automatically on Firefox

모든 댓글 (4)

more options

Email address and phone number might be saved in cache, cookies or local storage, but your password should never be saved there. With that in mind, you could try:

(1) Reload the page bypassing the cache. Either:

  • Shift+click the Reload button on the toolbar
  • Press Ctrl+Shift+R

(2) Clear cookies and local storage just for Amazon:

While you are on the page, click the lock icon in the address bar and look for "Clear cookies and site data..." on the drop-down. After using that, reload bypassing the cache and see what comes back.

If you still see login information, hmm, that would be odd.

도움이 되셨습니까?

more options

I appreciate the tips you sent and thank you. I had previously tried removing the cache and cookies by hitting the lockbox, then hit remove cache and cookies, but it didn't work. What I don't know how to do is reload by bypassing the cache. Perhaps you could help me with how to do that. Thank you. Deanna

도움이 되셨습니까?

more options

Hi Deanna, you can use either of the options with the bullets:

jscher2000 - Support Volunteer said

(1) Reload the page bypassing the cache. Either:
  • Shift+click the Reload button on the toolbar
  • Press Ctrl+Shift+R

도움이 되셨습니까?

more options

Thank you. This was helpful in that it allows me to, by using the info you sent me, to sign in without the unwanted information being shown but unless I use the code you sent it goes right back to showing all the info. However, I tried logging into my account using my husband's computer and thankfully it doesn't show up on his computer in the same browser. Hopefully, it will take care of itself on its own as it apparently shows only on my computer. Thank you again for your help. Just one of those things in life.

도움이 되셨습니까?

질문하기

글에 답글을 달기 위해서는 계정으로 로그인해야만 합니다. 계정이 아직 없다면 새로운 질문을 올려주세요.