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본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Absturz des Webbrowsers

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Sehr geehrte Damen und Herren,

leider wird beim Starten des Mozilla Webbrowsers folgende Fehlermeldung im Absturzbericht angezeigt:

AdapterDeviceID: 0x4680 AdapterDriverVersion: 31.0.101.5186 AdapterSubsysID: 8953103c AdapterVendorID: 0x8086 Add-ons: formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,webcompat%40mozilla.org:128.3.0,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0 AvailablePageFile: 14618140672 AvailablePhysicalMemory: 16711909376 AvailableVirtualMemory: 138522598903808 BackgroundTaskMode: 0 BuildID: 20240704121409 CPUMicrocodeVersion: 0x35 ContentSandboxCapable: 1 ContentSandboxLevel: 7 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1722400226 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1721637838 LastStartupWasCrash: 1 LauncherProcessState: 1 ModuleSignatureInfo: {"Apple Inc.":["mdnsNSP.dll"],"ESET, spol. s r.o.":["eOppBrowser.dll"],"Microsoft Windows":["twinapi.dll","explorerframe.dll","dataexchange.dll","AudioSes.dll","ondemandconnroutehelper.dll","ktmw32.dll","directmanipulation.dll","textinputframework.dll","Windows.Globalization.dll","Windows.UI.Immersive.dll","Windows.UI.dll","wininet.dll","Windows.Security.Integrity.dll","Bcp47Langs.dll","wscapi.dll","wsock32.dll","winmm.dll","MMDevAPI.dll","version.dll","NapiNSP.dll","pnrpnsp.dll","winrnr.dll","nlansp_c.dll","OneCoreUAPCommonProxyStub.dll","mscms.dll","dbgcore.dll","twinapi.appcore.dll","dbghelp.dll","windows.staterepositorycore.dll","iertutil.dll","Windows.System.Launcher.dll","urlmon.dll","CoreUIComponents.dll","avrt.dll","directxdatabasehelper.dll","wshbth.dll","DWrite.dll","dcomp.dll","CoreMessaging.dll","npmproxy.dll","winhttp.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","msvcp110_win.dll","propsys.dll","netprofm.dll","uxtheme.dll","dxgi.dll","dwmapi.dll","winnsi.dll","DXCore.dll","WinTypes.dll","windows.storage.dll","slc.dll","IPHLPAPI.DLL","dnsapi.dll","winsta.dll","srvcli.dll","netutils.dll","umpdc.dll","powrprof.dll","wtsapi32.dll","secur32.dll","kernel.appcore.dll","ntmarta.dll","sspicli.dll","msv1_0.dll","mswsock.dll","cryptbase.dll","msasn1.dll","NtlmShared.dll","ntasn1.dll","ncrypt.dll","devobj.dll","cfgmgr32.dll","profapi.dll","bcrypt.dll","bcryptPrimitives.dll","wintrust.dll","ucrtbase.dll","crypt32.dll","win32u.dll","KERNELBASE.dll","gdi32full.dll","msvcp_win.dll","user32.dll","kernel32.dll","imm32.dll","ole32.dll","gdi32.dll","shlwapi.dll","SHCore.dll","msvcrt.dll","advapi32.dll","shell32.dll","clbcatq.dll","nsi.dll","setupapi.dll","combase.dll","msctf.dll","ws2_32.dll","oleaut32.dll","sechost.dll","psapi.dll","rpcrt4.dll","ntdll.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","gkcodecs.dll","nss3.dll","freebl3.dll","osclientcerts.dll","mozglue.dll","nssckbi.dll","softokn3.dll","lgpllibs.dll"]} Notes: FP(D00-L1000-W0000100-T00) DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox QuotaManagerStorageIsNetworkResource: 0 ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 167497 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1722400225 SubmittedFrom: Client SystemMemoryUsePercentage: 50 TelemetryClientId: 37d61463-81a3-4011-ad9b-59690b56cf26 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20240704121409","version":"128.0","vendor":"Mozilla","displayVersion":"128.0","platformVersion":"128.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":32438,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES","hasUserCET"]},"os":{"name":"Windows_NT","version":"10.0","locale":"de-DE","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":22631,"windowsUBR":3880},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"TargetFrameRate":60,"adapters":[{"description":"Intel(R) UHD Graphics 770","vendorID":"0x8086","deviceID":"0x4680","subsysID":"8953103c","RAM":0,"driver":"<> igd10iumd64 igd10iumd64 igd12umd64 <> igd10iumd32 igd10iumd32 igd12umd32","driverVendor":null,"driverVersion":"31.0.101.5186","driverDate":"1-18-2024","GPUActive":true}],"monitors":[{"screenWidth":2560,"screenHeight":1440,"refreshRate":59,"pseudoDisplay":false},{"screenWidth":2560,"screenHeight":1440,"refreshRate":59,"pseudoDisplay":false}],"features":{"compositor":"webrender","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"available"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":45312,"warp":false,"textureSharing":true,"blocklisted":false},"d2d":{"status":"available","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["ESET Security"],"antispyware":null,"firewall":["Windows-Firewall"]}},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"de","intl":{"requestedLocales":["de"],"availableLocales":["de","en-US"],"appLocales":["de","en-US"],"systemLocales":["de-DE"],"regionalPrefsLocales":["de-DE"],"acceptLanguages":["de","en-US","en"]},"update":{"channel":"release","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.search.region":"DE","browser.search.widget.inNavBar":false,"browser.urlbar.autoFill":true,"browser.urlbar.autoFill.adaptiveHistory.enabled":false,"browser.urlbar.dnsResolveSingleWordsAfterSearch":0,"browser.urlbar.quicksuggest.dataCollection.enabled":false,"browser.urlbar.suggest.quicksuggest.nonsponsored":false,"browser.urlbar.suggest.quicksuggest.sponsored":false,"media.gmp-gmpopenh264.lastInstallStart":1721638315,"media.gmp-gmpopenh264.lastDownload":1721638315,"media.gmp-gmpopenh264.lastUpdate":1721638315,"media.gmp-widevinecdm.lastInstallStart":1721638315,"media.gmp-widevinecdm.lastDownload":1721638316,"media.gmp-widevinecdm.lastUpdate":1721638316,"network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":7,"contentWin32kLockdownState":15},"launcherProcessState":1,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false,"attribution":{"dlsource":"mozillaci"},"defaultSearchEngine":"google-b-d","defaultSearchEngineData":{"loadPath":"[app]google@search.mozilla.org","name":"Google","origin":"default","submissionURL":"https://www.google.com/search?client=firefox-b-d&q="}},"profile":{"creationDate":19349,"resetDate":19926,"firstUseDate":19349},"addons":{"activeAddons":{"formautofill@mozilla.org":{"version":"1.0.1","scope":1,"type":"extension","updateDay":19919,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"pictureinpicture@mozilla.org":{"version":"1.0.0","scope":1,"type":"extension","updateDay":19919,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"webcompat@mozilla.org":{"version":"128.3.0","scope":1,"type":"extension","updateDay":19919,"isSystem":true,"isWebExtension":true,"multiprocessCompatible":true},"addons-search-detection@mozilla.com":{"version":"2.0.0","scope":4,"type":"extension","updateDay":null,"isSystem":false,"isWebExtension":true,"multiprocessCompatible":true}},"theme":{},"activeGMPlugins":{"gmp-gmpopenh264":{"version":"2.3.2","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"4.10.2710.0","userDisabled":false,"applyBackgroundUpdates":1}}},"experiments":{"long-term-holdback-2024-h2-velocity-desktop":{"branch":"delivery","type":"nimbus-nimbus"},"backgroundupdate-enable-unelevated-installations-rollout-3-release":{"branch":"enabled","type":"nimbus-rollout"},"csv-import-release-rollout":{"branch":"enable-csv-import","type":"nimbus-rollout"},"ech-roll-out":{"branch":"rollout","type":"nimbus-rollout"},"extensions-migration-in-import-wizard-116-rollout":{"branch":"control","type":"nimbus-rollout"},"upgrade-spotlight-rollout":{"branch":"treatment","type":"nimbus-rollout"},"launch-firefox-on-os-restart-treatment-a-rollout":{"branch":"treatment-a","type":"nimbus-rollout"},"device-migration-q4-spotlights-remaining-population":{"branch":"treatment","type":"nimbus-rollout"},"phc-rollout":{"branch":"rollout","type":"nimbus-rollout"},"highlighting-in-pdfs-rollout":{"branch":"treatment","type":"nimbus-rollout"},"consolidated-search-configuration-row-desktop-relaunch":{"branch":"rollout","type":"nimbus-rollout"},"disable-redirects-for-authretries":{"branch":"control","type":"nimbus-rollout"}}} TelemetryServerURL: https://incoming.telemetry.mozilla.org TelemetrySessionId: 2e9c5cae-5f81-42c4-83c9-cf70aaeafdd6 Throttleable: 1 TotalPageFile: 36160798720 TotalPhysicalMemory: 34013315072 TotalVirtualMemory: 140737488224256 UptimeTS: 10.53031 Vendor: Mozilla Version: 128.0 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

MSAFD-Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD-Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD-Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD-Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD-Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD-Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
RSVP-TCPv6-Dienstanbieter : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP-TCP-Dienstanbieter : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP-UDPv6-Dienstanbieter : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP-UDP-Dienstanbieter : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: de Diese Meldung enthält Informationen über den Status der Anwendung zum Zeitpunkt des Absturzes.

Sehr geehrte Damen und Herren, leider wird beim Starten des Mozilla Webbrowsers folgende Fehlermeldung im Absturzbericht angezeigt: AdapterDeviceID: 0x4680 AdapterDriverVersion: 31.0.101.5186 AdapterSubsysID: 8953103c AdapterVendorID: 0x8086 Add-ons: formautofill%40mozilla.org:1.0.1,pictureinpicture%40mozilla.org:1.0.0,webcompat%40mozilla.org:128.3.0,default-theme%40mozilla.org:1.3,addons-search-detection%40mozilla.com:2.0.0 AvailablePageFile: 14618140672 AvailablePhysicalMemory: 16711909376 AvailableVirtualMemory: 138522598903808 BackgroundTaskMode: 0 BuildID: 20240704121409 CPUMicrocodeVersion: 0x35 ContentSandboxCapable: 1 ContentSandboxLevel: 7 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1722400226 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1721637838 LastStartupWasCrash: 1 LauncherProcessState: 1 ModuleSignatureInfo: {"Apple Inc.":["mdnsNSP.dll"],"ESET, spol. s r.o.":["eOppBrowser.dll"],"Microsoft Windows":["twinapi.dll","explorerframe.dll","dataexchange.dll","AudioSes.dll","ondemandconnroutehelper.dll","ktmw32.dll","directmanipulation.dll","textinputframework.dll","Windows.Globalization.dll","Windows.UI.Immersive.dll","Windows.UI.dll","wininet.dll","Windows.Security.Integrity.dll","Bcp47Langs.dll","wscapi.dll","wsock32.dll","winmm.dll","MMDevAPI.dll","version.dll","NapiNSP.dll","pnrpnsp.dll","winrnr.dll","nlansp_c.dll","OneCoreUAPCommonProxyStub.dll","mscms.dll","dbgcore.dll","twinapi.appcore.dll","dbghelp.dll","windows.staterepositorycore.dll","iertutil.dll","Windows.System.Launcher.dll","urlmon.dll","CoreUIComponents.dll","avrt.dll","directxdatabasehelper.dll","wshbth.dll","DWrite.dll","dcomp.dll","CoreMessaging.dll","npmproxy.dll","winhttp.dll","dhcpcsvc.dll","dhcpcsvc6.DLL","msvcp110_win.dll","propsys.dll","netprofm.dll","uxtheme.dll","dxgi.dll","dwmapi.dll","winnsi.dll","DXCore.dll","WinTypes.dll","windows.storage.dll","slc.dll","IPHLPAPI.DLL","dnsapi.dll","winsta.dll","srvcli.dll","netutils.dll","umpdc.dll","powrprof.dll","wtsapi32.dll","secur32.dll","kernel.appcore.dll","ntmarta.dll","sspicli.dll","msv1_0.dll","mswsock.dll","cryptbase.dll","msasn1.dll","NtlmShared.dll","ntasn1.dll","ncrypt.dll","devobj.dll","cfgmgr32.dll","profapi.dll","bcrypt.dll","bcryptPrimitives.dll","wintrust.dll","ucrtbase.dll","crypt32.dll","win32u.dll","KERNELBASE.dll","gdi32full.dll","msvcp_win.dll","user32.dll","kernel32.dll","imm32.dll","ole32.dll","gdi32.dll","shlwapi.dll","SHCore.dll","msvcrt.dll","advapi32.dll","shell32.dll","clbcatq.dll","nsi.dll","setupapi.dll","combase.dll","msctf.dll","ws2_32.dll","oleaut32.dll","sechost.dll","psapi.dll","rpcrt4.dll","ntdll.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140.dll","VCRUNTIME140_1.dll"],"Mozilla Corporation":["firefox.exe","xul.dll","gkcodecs.dll","nss3.dll","freebl3.dll","osclientcerts.dll","mozglue.dll","nssckbi.dll","softokn3.dll","lgpllibs.dll"]} Notes: FP(D00-L1000-W0000100-T00) DWrite? DWrite+ WR? WR+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox QuotaManagerStorageIsNetworkResource: 0 ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 167497 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1722400225 SubmittedFrom: Client SystemMemoryUsePercentage: 50 TelemetryClientId: 37d61463-81a3-4011-ad9b-59690b56cf26 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20240704121409","version":"128.0","vendor":"Mozilla","displayVersion":"128.0","platformVersion":"128.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":32438,"virtualMaxMB":134217728,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES","hasUserCET"]},"os":{"name":"Windows_NT","version":"10.0","locale":"de-DE","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":22631,"windowsUBR":3880},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":true,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"TargetFrameRate":60,"adapters":[{"description":"Intel(R) 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