본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Office365 email account

  • 7 답장
  • 0 이 문제를 만남
  • 최종 답변자: sfhowes

more options

I have latest version of Thunderbird with a number of email accounts (Gmail, ionos, yola, etc.) including my personal Hotmail account that works fine. I just added an Office365 account from GoDaddy, and it automatically configured and installed. I then logged into the Microsoft 365 with my password and the configuration concluded successfully. I can receive emails but cannot send any. I get error messages shown in the attached images. I've also attached the settings for the account and the smtp settings. They appear to be identical to what is recommended. I need help.

I have latest version of Thunderbird with a number of email accounts (Gmail, ionos, yola, etc.) including my personal Hotmail account that works fine. I just added an Office365 account from GoDaddy, and it automatically configured and installed. I then logged into the Microsoft 365 with my password and the configuration concluded successfully. I can receive emails but cannot send any. I get error messages shown in the attached images. I've also attached the settings for the account and the smtp settings. They appear to be identical to what is recommended. I need help.
첨부된 스크린샷

모든 댓글 (7)

more options

If the outgoing server uses OAuth2 authentication, as your 1st picture shows, you shouldn't see the password prompt like your 4th picture, which is the type of prompt for 'normal password' authentication. Are there two smtp servers in Account Settings, Outgoing Server (SMTP), and the account is trying to send on one that has 'normal password'?

도움이 되셨습니까?

more options

I'm not sure of the reason for that pop-up. It happened when I cancelled the sending of the test email bc I knew based on prior attempts it was not going through - took too long. Anyway, I have one other smtp for a hotmail account, shown in the attached image. I've tried all kinds of variations on settings, but still have not been able to send via the new ("office 365 for Foundation) account. The hotmail account continues to work as it should.

도움이 되셨습니까?

more options

So, the @hotmail.com account works, but not the @rotary74 domain account. First, select the rotary account in the left pane of Account Settings, then look at Outgoing Server (SMTP) in the right pane. You should have the rotary account sending on the 'Office365 for foundation' smtp server, not the 'Outlook.com (Microsoft)' smtp. If the correct smtp is already selected, I think with O365 domain accounts you have to enable SMTP in the O365 admin settings.

https://mailtrap.io/blog/office-365-smtp/

도움이 되셨습니까?

more options

I read through that link and particularly the suggestions for checking that SMTP is authorized in the EAC, which it is. Can't find anything needed to change. Still stuck.

도움이 되셨습니까?

more options

Check Saved Passwords in Settings/Privacy & Security for any smtp:// entries for the accounts that use OAuth2. Those entries can be removed, as an OAuth2 account uses a single oauth:// token for both the incoming and outgoing servers. That might eliminate the 'normal password' prompt you see (3rd picture, first post).

도움이 되셨습니까?

more options

Thanks, removed them but the same prompts come up and the email message still won't send.

도움이 되셨습니까?

more options

If you don't have any mail accounts with 'normal password' and still get your 3rd picture prompt, it's usually because there is a network calendar or contacts account that is asking for the password, e.g. you have an outlook calendar or contacts syncing with TB. If that's not the case and you still can't send, try adding the account to a new profile and see if it works. Help/Troubleshooting Info, about:profiles. The current profile is unaffected, and if the new one works, data can be transferred from the old to the new. If you only have the one account with OAuth2 in the new profile, I can't see how the mistaken prompt can appear.

도움이 되셨습니까?

질문하기

글에 답글을 달기 위해서는 계정으로 로그인해야만 합니다. 계정이 아직 없다면 새로운 질문을 올려주세요.