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Can no longer sign in to particular website using Firefox Browser

  • 9 답장
  • 2 이 문제를 만남
  • 최종 답변자: IanM

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The website in question is https://accounts.groceries.morrisons.com/auth-service/sso/login

If I use with the same username and password in MS Edge, I can successfully login. I'm usng the Dashlane Password Mananger

FF 129.0.1 Edge 127.0.2651.105 OS Windows 11 Pro v 24H2 Build(26100.1457)

The website in question is https://accounts.groceries.morrisons.com/auth-service/sso/login If I use with the same username and password in MS Edge, I can successfully login. I'm usng the Dashlane Password Mananger FF 129.0.1 Edge 127.0.2651.105 OS Windows 11 Pro v 24H2 Build(26100.1457)

선택된 해결법

Add-ons used a) Dashlane & b) Malwarebytes Broswer Guard

1) With both (a) & (b) installed issue is still present; 2) with only (b) installed, issue still present; 3) with only (a) installed, issue NOT present

So the MalawareBrowser Guard is the root cause of the issue.

Thank you for your help,

문맥에 따라 이 답변을 읽어주세요 👍 0

모든 댓글 (9)

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We need a postal code to replicate.

도움이 되셨습니까?

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NG17 4NX

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Thanks. Let me try to register and see what happens.

도움이 되셨습니까?

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It works for me. I was able to register, login, logout, and log back in. see screenshots You need to show the issue. Just saying there's an issue doesn't help us help you. Do you have the same issue with Firefox in Troubleshoot Mode?

도움이 되셨습니까?

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No!! It worked OK in Troubleshooter Mode!!

도움이 되셨습니까?

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Still doesn't work in non-troubleshooter mode

도움이 되셨습니까?

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Maybe Malwarebytes Browser Guard.

If it works in Troubleshoot Mode and in regular mode with all extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) disabled, try to find which extension is causing the problem by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via one of these:

  • "3-bar" menu button -> Exit (Power button)
  • Windows: File -> Exit
  • Mac: Firefox -> Quit Firefox
  • Linux: File -> Quit

도움이 되셨습니까?

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선택된 해결법

Add-ons used a) Dashlane & b) Malwarebytes Broswer Guard

1) With both (a) & (b) installed issue is still present; 2) with only (b) installed, issue still present; 3) with only (a) installed, issue NOT present

So the MalawareBrowser Guard is the root cause of the issue.

Thank you for your help,

도움이 되셨습니까?

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도움이 되셨습니까?

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