본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Restoring T-bird!

  • 1 답장
  • 0 이 문제를 만남
  • 최종 답변자: david

more options

IONOS canceled me, and my T-bird disappeared. I lost 25 years of work and personal files saved in folders. I've gotten my inbox and address book back, but not my saved files. I NEED THEM! It took 3+ days, but Carbonite recovered those files (I think, I hope) but we don't know how to get them back into T-bird.

Just then, Hurricane Helene hit us. I've just gotten my power and internet back. I need to get back to work, but I've got to have my T-bird files.

I donate to Thunderbird--please help!

IONOS canceled me, and my T-bird disappeared. I lost 25 years of work and personal files saved in folders. I've gotten my inbox and address book back, but not my saved files. I NEED THEM! It took 3+ days, but Carbonite recovered those files (I think, I hope) but we don't know how to get them back into T-bird. Just then, Hurricane Helene hit us. I've just gotten my power and internet back. I need to get back to work, but I've got to have my T-bird files. I donate to Thunderbird--please help!

모든 댓글 (1)

more options

If Carbonite saved your messages, they can be recovered. It may take a few steps, but nothing complex. If you have the files on your PC in IMAP, do NOT attempt to log onto the account. Instead, exit TB and use windows file explorer to locate your files at Imapmail\accountname and copy elsewhere for later restore. If using default setup, copy the c:\users\<yourid>\appdata\roaming\thunderbird to anywhere for safety. That may be your only backup, so placing also on a USB would be advisable. Once you feel the emergency is past, let us know what you have and we can assist. For now, the safety of you and your family is paramount. Take care.

도움이 되셨습니까?

질문하기

글에 답글을 달기 위해서는 계정으로 로그인해야만 합니다. 계정이 아직 없다면 새로운 질문을 올려주세요.