본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Cannot acces email

  • 6 답장
  • 0 이 문제를 만남
  • 최종 답변자: RD10

more options

Since moving to Windows 11 and reinstalling Thunderbird, I cannot access emails by this route. I have a domain hosted by Easily and can get to my emails directly through their Control Panel, but using the same email, password, ports etc through TB it fails to find the account. I have rechecked all the settings with Easily and tried several times entering them manually in TB, with the same result. What else can I do?

Since moving to Windows 11 and reinstalling Thunderbird, I cannot access emails by this route. I have a domain hosted by Easily and can get to my emails directly through their Control Panel, but using the same email, password, ports etc through TB it fails to find the account. I have rechecked all the settings with Easily and tried several times entering them manually in TB, with the same result. What else can I do?

모든 댓글 (6)

more options

What are your settings? They suggest:

incoming: mailc50.megamailservers.eu on 993 (IMAP) or 995 (POP), SSL/TLS, normal password, email address

outgoing: mailc50.megamailservers.eu on 465, SSL/TLS, normal password, email address

If you have a VPN, disable it. Some non-MS antivirus apps can also block connections.

도움이 되셨습니까?

more options

Yes, these are the settings Easily gave me. Not sure what a VPN is - I just have a laptop, two wired external drives, and an air connected printer. No non-MS antivirus.

도움이 되셨습니까?

more options

Post a screenshot of the error you get, or describe the exact wording.

Check that you've followed the instructions for registering your domain and enabling email.

도움이 되셨습니까?

more options

Latest attempts now produce this result. Clicking retry flags up 'Incoming server already exists' Domain registration is fine and has forwarded emails perfectly for years until now, and I can still get them through Easily's Control Panel. I'm not very techy and am probably missing something simple.

도움이 되셨습니까?

more options

It looks like you're trying to add an account that has already been added (view it in Account Settings). If adding the account will fix things (doubtful), you need to remove the existing one (Account Settings/Account Actions), restart TB, add the account. But you still haven't described the failure or error with the existing setup.

도움이 되셨습니까?

more options

I have deleted account and started again - same difficulty. After filling in the settings I get message "Unable to log in at server. Probably wrong configuration username or password" But as I mentioned previously, these details work fine if I bypass Thunderbird andI go directly to Easily.

도움이 되셨습니까?

질문하기

글에 답글을 달기 위해서는 계정으로 로그인해야만 합니다. 계정이 아직 없다면 새로운 질문을 올려주세요.