Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

After last update I can't open Firefox (XULRunner error, platform doesn't support new version)

  • 4 답장
  • 74 이 문제를 만남
  • 12 보기
  • 최종 답변자: sjhall

more options

XULRunner Error: Platform version is not compatible with minVersion >=1.9.2.13 maxVersion<=1.9.2.13

XULRunner Error: Platform version is not compatible with minVersion >=1.9.2.13 maxVersion<=1.9.2.13

모든 댓글 (4)

more options

Do a clean (re)install:

  • Download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.
  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Don't remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere (not in the Firefox program folder) and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

more options

It would have been far too easy... When I try to uninstall, it asks me to restart the pc in order to complete a previous update, then everything is exactly like before! It's the update that failed, I can't understand how to cancel it!

more options

Only have this problem on my Windows7 laptop since I ran Windows update on it yesterday. My XP netbook runs latest version fine. HAve uninstalled, deleted folder and reinstalled but still same XUL error

more options

I run Avast antivirus and had the same problem. I found this fix on Avast's support site:

Open Avast Internet Security Open Real-Time Shields>Process Virtualization>Expert Settings Click 'delete contents'

Worked for me.