본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Avatar for Username

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

이 쓰레드는 보존되었습니다. 만약 도움이 필요하시면 새로운 질문을 올려주세요.

Please help, I cannot open Firefox at all! crash ID: cf9fa02c-586d-4033-999b-a7a242110501 and Signature: mcffplg.dll@0x1cb20

  • 2 답장
  • 8 이 문제를 만남
  • 1 보기
  • 최종 답변자: joeyla

joeyla
joeyla
more options

It happened a few weeks a go, I have re-installed the Firefox but still didn't work. I can only open Internet Explorer. I cannot open Firefox and Google Chrome at all!. I am using windows 7. Please help, I want my Firefox back...

It happened a few weeks a go, I have re-installed the Firefox but still didn't work. I can only open Internet Explorer. I cannot open Firefox and Google Chrome at all!. I am using windows 7. Please help, I want my Firefox back...

모든 댓글 (2)

TonyE
TonyE
  • Moderator
more options

The crash is reporting a problem with the McAfee Site Advisor (mcffplg.dll), try uninstalling the McAfee Site Advisor and see if you can then start Firefox.

joeyla
joeyla 질문자
more options

Hi TonyE,

Thank you so much for your help, I just managed to do it today :) I installed Firefox 3.6.13 and not confident to use Firefox 4 again. What do you think?

And about McAfee Site Advisor, should I re-install it or leave it out?

Another question if you don't mind please... just curious why suddenly Firefox having problems with McAfee Site Advisor after many many years?

Thanks again, You are the Best :) I am so happy having Firefox back, it is lots better than IE!