본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Suddenly,XP-Anti Virus 2011 is blocking access to Firefox how do I stop this from happening;Is this a valid MS product?

more options

I keep getting pop up wanting me to buy this program called XP-Anti Virus 2011.Every time I try to bring you up It gives me that message on your page. I reached you this time through a Adobe Reader up-grade.I also have the MS security shield in the tray,but nothing says Microsoft. Thank you for any help you can extend.

ED

I keep getting pop up wanting me to buy this program called XP-Anti Virus 2011.Every time I try to bring you up It gives me that message on your page. I reached you this time through a Adobe Reader up-grade.I also have the MS security shield in the tray,but nothing says Microsoft. Thank you for any help you can extend. ED

모든 댓글 (2)

more options

XP Anti-virus is a rogue application, for details on it including how to remove it see http://www.precisesecurity.com/rogue/xp-anti-virus-2011/

The 2 applications it mentions to remove it, Malwarebytes and SuperAntiSpyware are considered by many to be amongst the best anti-malware applications.

more options

You may find that it is screwing up Internet Explorer, too - that happened to me on Saturday. You may have to download Malwarebytes' Anti-Malware - http://www.malwarebytes.org/mbam.php and SuperAntispyware - http://www.superantispyware.com/ on a different PC, and transfer them to a USB key so you can install them on the infected PC. Either of them should be able to get rid of it, but Malwarebytes had to be installed in my Admin account on WinXP, where Super Antispyware worked from the Limited account I use everyday.

I had older versions of those programs saved on my "tools" USB flash drive, so I didn't have to download them.