본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

I have been attempting to downloads updates to Firefox, and with every attempt the furthest I get is "connecting to update server". Cannot get past that to the actual download.

  • 4 답장
  • 5 이 문제를 만남
  • 1 보기
  • 최종 답변자: japple2286

more options

I get info from Firefox that updates are available, or I go their website to get the latest updates. When the process starts, I get to a screen that says that I am connecting to the server. Nothing ever gets beyond this screen.

I get info from Firefox that updates are available, or I go their website to get the latest updates. When the process starts, I get to a screen that says that I am connecting to the server. Nothing ever gets beyond this screen.

모든 댓글 (4)

more options

See:

Remove the files in the updates and updates\0 folder.
You may need to delete active-update.xml and updates.xml as well if present.

Vista:

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox)

If you have problems with updating then easiest is to download the full version and uninstall the currently installed version. You may need to remove the Firefox program folder to do a clean install of the new version.

  • Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
  • Do not remove personal data if you uninstall the current version.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

more options

I downloaded a new version of Firefox. When I attempted to remove the old program it doesn't appear in the list of programs under "add/remove programs". How do I remove the old program that doesn't seem to be able to get updates? And, where is the Firefox program folder? When I downloaded the new program it did not give me the option of saving to the desktop. It put it in a folder labeled"downloads".

more options

I am now using Google's Bing I am problem free.

more options

Sorry...I meant Microsoft's BING!