본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Receiving a message that strongly urges an update to FireFox but it won't give any details. Is this from youor is it a scam?

  • 2 답장
  • 26 이 문제를 만남
  • 1 보기
  • 최종 답변자: cor-el

more options

Before I clicked to open Firefox, a window popped up on the screen (with a small Firefox logo at the top) and said it strongly urged to download an update. The "click for more details" was pale and wouldn't open. Is this a real message from you, or is it a "copycat " scam.

Before I clicked to open Firefox, a window popped up on the screen (with a small Firefox logo at the top) and said it strongly urged to download an update. The "click for more details" was pale and wouldn't open. Is this a real message from you, or is it a "copycat " scam.

모든 댓글 (2)

more options

If you are getting that message when Firefox isn't even open, my guess is that it is a "scam". Firefox isn't able to give you message like that when it is not even open and running.

You are missing the latest 4.0.1 update, so use the Help > About Firefox menu item to make Firefox look for and install the 4.0.1 update - from within Firefox.

글쓴이 the-edmeister 수정일시

more options

It is possible that you are still on the beta update channel if you ever installed a Firefox 4 beta version or a release candidate.
You can check that by looking at the pref app.update.channel on the about:config page.
If the value of that pref is beta then it is better to download and install the latest Firefox 4.0.x release.