본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Avatar for Username

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

이 쓰레드는 보존되었습니다. 만약 도움이 필요하시면 새로운 질문을 올려주세요.

I can't clear cookies

  • 1 답장
  • 2 이 문제를 만남
  • 1 보기
  • 최종 답변자: cor-el

gmbeasley1
gmbeasley1
more options

I cannot open my earthlink email on the internet (the email downloads fine) with Firefox. It opens OK on IE.

Each time i try it says 

    "The page isn't redirecting properly
     
     " Firefox has detected that the server is redirecting the request for this address in a way that will never complete."

I went through all the help pages and deleted my history except for cookies, but when I try to delete cookies I can't get the computer to do that. Using Firefox, I can get to my Account in earthlink, but can't get from there to webmail.

There is NO problem getting there with Internet Explorer, but I have Web Mail my home page on Firefox.

I cannot open my earthlink email on the internet (the email downloads fine) with Firefox. It opens OK on IE. Each time i try it says "The page isn't redirecting properly " Firefox has detected that the server is redirecting the request for this address in a way that will never complete." I went through all the help pages and deleted my history except for cookies, but when I try to delete cookies I can't get the computer to do that. Using Firefox, I can get to my Account in earthlink, but can't get from there to webmail. There is NO problem getting there with Internet Explorer, but I have Web Mail my home page on Firefox.

모든 댓글 (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

If clearing the cookies doesn't help then it is possible that the file cookies.sqlite that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete cookies.sqlite-journal and cookies.txt, if they exist, in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.