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Firefox crashes

  • 2 답장
  • 1 이 문제를 만남
  • 1 보기
  • 최종 답변자: sfiorino

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Firefox keeps crashing - won't stay open. Tried uninstalling and reinstalling, but it won't help.

Firefox keeps crashing - won't stay open. Tried uninstalling and reinstalling, but it won't help.

선택된 해결법

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-7c7797ff-f47d-4952-bc70-5025c2111104
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.

문맥에 따라 이 답변을 읽어주세요 👍 0

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선택된 해결법

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-7c7797ff-f47d-4952-bc70-5025c2111104
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.

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It worked! Thank you.