본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Firefox crashes

  • 2 답장
  • 1 이 문제를 만남
  • 1 보기
  • 최종 답변자: sfiorino

more options

Firefox keeps crashing - won't stay open. Tried uninstalling and reinstalling, but it won't help.

Firefox keeps crashing - won't stay open. Tried uninstalling and reinstalling, but it won't help.

선택된 해결법

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-7c7797ff-f47d-4952-bc70-5025c2111104
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.

문맥에 따라 이 답변을 읽어주세요 👍 0

모든 댓글 (2)

more options

선택된 해결법

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-7c7797ff-f47d-4952-bc70-5025c2111104
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll in the stack.

more options

It worked! Thank you.