본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Firefox crashes

  • 3 답장
  • 3 이 문제를 만남
  • 1 보기
  • 최종 답변자: sweiner1

more options

After updating Firefox and then deleting and reinstalling after it didn't work, the program continues to crash upon startup.

After updating Firefox and then deleting and reinstalling after it didn't work, the program continues to crash upon startup.

선택된 해결법

Hey sweiner1,

Have you tried starting Firefox in Safe Mode? Try holding down shift while it is starting up. If it works in Safe Mode, you should look at Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

If that doesn't work, I'd look at the article Troubleshoot Firefox crashes (closing or quitting unexpectedly). There will be a lot of troubleshooting help in there.

Hopefully this helps!

문맥에 따라 이 답변을 읽어주세요 👍 0

모든 댓글 (3)

more options

선택된 해결법

Hey sweiner1,

Have you tried starting Firefox in Safe Mode? Try holding down shift while it is starting up. If it works in Safe Mode, you should look at Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems.

If that doesn't work, I'd look at the article Troubleshoot Firefox crashes (closing or quitting unexpectedly). There will be a lot of troubleshooting help in there.

Hopefully this helps!

more options

Both Trusteer Rapport and Roboform are known to cause Firefox 8 to crash, even in Safe Mode.

Do you have Trusteer Rapport installed? If so, disable it.

   * Windows: "Start->All Programs->Trusteer Rapport->Stop Rapport"
   * Mac: "System Preferences -> Other -> Rapport -> Stop Rapport" 

For more help you can ask their helpdesk.
http://www.trusteer.com/support/en/report-problem

http://kb.mozillazine.org/Firefox_crashes#Trusteer_Rapport


Roboform is also causing Firefox 8 to crash upon startup. Install the latest 7.6.4 version of Roboform.
http://www.roboform.com/support/news


Also, Firefox 8.0.1 was released 11/22/11 and has a patch for some crashes on Windows, but it's not being pushed as an update to all Firefox 8.0 users on Windows - you need to download it separately and install it yourself.

more options

Thanks, Matt G!! Safe Mode allowed it to start up and I used the troubleshooting extensions to find which extension was causing the problem! Thank you!!