Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Adobe Flash Player 11.4 quits working, won't show videos even after reinstalling.

  • 64 답장
  • 761 이 문제를 만남
  • 1 보기
  • 최종 답변자: AliceWyman

more options

Had Adobe Flash Player 11.3 r300 and it stopped showing videos, etc. in Firefox a few days ago. Now I've installed v 11.4 r402 and it still gives error message "Adobe Flash Player ... has stopped working." I uninstalled, downloaded again and reinstalled -- with the same result. No videos. Firefox Plugin check page shows it installed correctly. Any solutions?

Had Adobe Flash Player 11.3 r300 and it stopped showing videos, etc. in Firefox a few days ago. Now I've installed v 11.4 r402 and it still gives error message "Adobe Flash Player ... has stopped working." I uninstalled, downloaded again and reinstalled -- with the same result. No videos. Firefox Plugin check page shows it installed correctly. Any solutions?

선택된 해결법

For 11.3, one of the workarounds was to disable protected mode. See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox? This appears to still be applicable in Flash 11.4.

You also could consider rolling back to Flash 10.3. However, some content may require new features of Flash 11.x. This article has the steps: Adobe Flash plugin has crashed - Prevent it from happening again.

문맥에 따라 이 답변을 읽어주세요 👍 23

모든 댓글 (4)

more options

@core-el

  • I don't use RealPlayer or anything to do with it.
  • Apparently this isn't possible for OS X...
  • Despite my symptoms being slightly different to what's described, I've followed the directions here & disabled hw acceleration.

I've also run Firefox in safe-made & was still able to replicate the problem.

So themes/extensions have zero to do with the adobe plugin crash warning I'm getting whenever I go here.

Any other ideas?

글쓴이 jalyst 수정일시

more options

jalyst,

There are a number of open Flash plugin bugs, many of which involve crashes (examples).

It might help if you enter about:crashes in the address bar to get a list of crash reports, then click on the most recent few links and copy the URLs here.

Ref: https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help#w_get-help-fixing-this-crash

글쓴이 AliceWyman 수정일시

more options

@AliceWyman

I've only just come back to this, had a no. of other things to deal with first...

Oddly enough it now seems to be working fine on the site I linked to(1), so hopefully it won't crash on similar flash sites anymore.

Nothing has changed in my entire setup as far as I'm aware, so it's very strange indeed, the site looks like it's had an overhaul though.

(1)even with hw acceleration re-enabled (running one of the 1st Intel Mac Mini's)

글쓴이 jalyst 수정일시

more options

jalyst,

Yes, it's possible that the problem was with the website since you say that things are working there now and that Nothing has changed in my entire setup as far as I'm aware, so it's very strange indeed, the site looks like it's had an overhaul though.

If you have any issues with Flash in the future, check these articles first for possible solutions:

If you start having problems again and need more help, you should start your own thread, since this one was started 08-30-2012 by artlife, a Win 7 user who was seeing the error, "Adobe Flash Player ...<version>... has stopped working" and his problem is now "solved".

If you start a new thread it will include your own system details, such as your operating system, Firefox version, installed plugins, and Troubleshooting Information, if you choose to include it. You can use this link as a starting point: https://support.mozilla.org/questions/new

  1. 1
  2. 2
  3. 3
  4. 4