본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Firefox opens with a blue screen and no options of File, Edit or Tool. Simply blue screen with close options in top right?

  • 2 답장
  • 2 이 문제를 만남
  • 1 보기
  • 최종 답변자: finitarry

more options

There is a blue window that comes up when I open Firefox. There is no options for File, Edit or Tools. And there is no bar at the bottom, there are simply the (Close, Minimize...) in the top right.

There is a blue window that comes up when I open Firefox. There is no options for File, Edit or Tools. And there is no bar at the bottom, there are simply the (Close, Minimize...) in the top right.

모든 댓글 (2)

more options

hello Steffen47 , from another user we found out that this might be related to malware active on your pc. please close all firefox windows and try running firefox in safemode (by pressing the shift key while you're starting it). in firefox safemode go to firefox > addons > extensions and remove the entry named "Codec v1.0" or any other addons that look suspicious (toolbars etc.) & you have not installed intentionally. afterwards see if you can run firefox normally again...

please also do an in-depth scan of your system with the security software already in place and/or a different tool like the free version of malwarebytes & keep firefox and your plugins up-to-date in order to stay safe on the web.

Troubleshoot Firefox issues caused by malware

Update Firefox to the latest release

https://www.mozilla.org/plugincheck/

more options

Is your prefs.js file in your Firefox profile undamaged? I had a similar kind of problem when a line in my prefs.js file got chopped off short. Alternatively, it could be that your localstore.rdf file in the profile is damaged.

글쓴이 finitarry 수정일시