hello piercemaj, from the crash report you've submitted it seems like the crash is malware related. the malicious file on your pc causing the crash is named ''isjvkmzx.dll'' (randomly generated filename). according to reports from other users it should be detected &removed by microsoft safety scanner and kaspersky security scan. please run a scan with these products: http://www.kaspersky.com/security-scan http://www.microsoft.com/security/scanner/default.aspx