Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Avatar for Username

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

이 쓰레드는 보존되었습니다. 만약 도움이 필요하시면 새로운 질문을 올려주세요.

Firefox intermittently stops working for short (45 seconds) periods of time

  • 3 답장
  • 1 이 문제를 만남
  • 6 보기
  • 최종 답변자: cor-el

jespl1
jespl1
more options

In general Firefox works well for me. However, when I first open a new browser window it will work for about 20 seconds. I then get a period of ~45-60 seconds during which no websites can be displayed. I get the message "Server not found”. This happens regardless if I am at work or home on the wireless networks, and does not occur in google chrome.

After about 60 seconds of periodic refreshing, the website will load and Firefox works fine again. Then, after about 20 minutes, any new pages i try to open will give me the same problem for another period of about 45-60 seconds

In general Firefox works well for me. However, when I first open a new browser window it will work for about 20 seconds. I then get a period of ~45-60 seconds during which no websites can be displayed. I get the message "Server not found”. This happens regardless if I am at work or home on the wireless networks, and does not occur in google chrome. After about 60 seconds of periodic refreshing, the website will load and Firefox works fine again. Then, after about 20 minutes, any new pages i try to open will give me the same problem for another period of about 45-60 seconds

모든 댓글 (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You appear to have the "Mozilla Safe Browsing 2.0.14" extension that is considered malware.

  • bug 799266 - Blocklist malicious "Mozilla Safe Browsing" add-on

(please do not comment in bug reports: https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)

글쓴이 cor-el 수정일시

jespl1
jespl1 질문자
more options

Thank you for the help.

I followed all the links and I have appeared to have removed the Safe Browsing extension.

However, the problem I originally reported is still persisting.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe mode start window or otherwise make changes.

Try to boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See: