본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

After following all help directions still getting synch error

more options

Email, account & syncing not recognized. Any time I want to sync it encounters an error. I follow instructions on how to delete files, change password but when entering the right info it gives me the error again. I've been researching and fixing this issue for a couple of months now but not luck :( I'm thinking that I'm doing all this from a computer that is not the one I open up the account with. Although I do have the original key, still doesn't recognizes it. As a matter of fact I do not even have the option to Pair a Device in Tools>Options>Sync or enter the Key When asked to reset the password, I properly follow the instructions but the user id &/or password are not recognized. This is very frustrating and I've spent too much time. If I didn't have so many bookmarks that I use regularly, I would delete this account and start from scratch. Please help me. Thanks! Cortrece

Email, account & syncing not recognized. Any time I want to sync it encounters an error. I follow instructions on how to delete files, change password but when entering the right info it gives me the error again. I've been researching and fixing this issue for a couple of months now but not luck :( I'm thinking that I'm doing all this from a computer that is not the one I open up the account with. Although I do have the original key, still doesn't recognizes it. As a matter of fact I do not even have the option to Pair a Device in Tools>Options>Sync or enter the Key When asked to reset the password, I properly follow the instructions but the user id &/or password are not recognized. This is very frustrating and I've spent too much time. If I didn't have so many bookmarks that I use regularly, I would delete this account and start from scratch. Please help me. Thanks! Cortrece

모든 댓글 (1)

more options

I haven't used Firefox's sync feature, so I won't claim this is the best solution, but if you are only worried about your Firefox bookmarks, maybe you could export them (https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer), reinstall Firefox, set up sync, and import your bookmarks?