본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

Pages don't appear properly after overriding untrusted site security message

  • 4 답장
  • 16 이 문제를 만남
  • 1 보기
  • 최종 답변자: Aman Routh

more options

I've had the 'this connection is untrusted' message when trying to go to Google or Amazon and others. If I add an exception the page doesn't render properly - no images appear, just text. I get a similar issue when trying to access Mozilla Help, although I don't have to add an exception. The page renders as black or blue text on a plain white background. Interestingly the Mozilla help page is headed: "Tap here to go to the mobile version of the site. Your Firefox is out of date and may contain a security risk! Upgrade Firefox" although I'm using v23.0.1, which is the latest version. I've tried clearing the cache, deleting history, resetting Firefox, re-installing Firefox, switching off the firewall, creating a new profile. I'm using Firefox with the default theme, with no add-ons or extensions. My OS is Windows 8 64bit.

I've had the 'this connection is untrusted' message when trying to go to Google or Amazon and others. If I add an exception the page doesn't render properly - no images appear, just text. I get a similar issue when trying to access Mozilla Help, although I don't have to add an exception. The page renders as black or blue text on a plain white background. Interestingly the Mozilla help page is headed: "Tap here to go to the mobile version of the site. Your Firefox is out of date and may contain a security risk! Upgrade Firefox" although I'm using v23.0.1, which is the latest version. I've tried clearing the cache, deleting history, resetting Firefox, re-installing Firefox, switching off the firewall, creating a new profile. I'm using Firefox with the default theme, with no add-ons or extensions. My OS is Windows 8 64bit.

선택된 해결법

yes, this looks like kaspersky is interfering and injecting its own certificate that isn't properly implemented into https://-connetcions.

you might want to disable the scanning of encrypted connections within kaspersky: http://support.kaspersky.com/6271

문맥에 따라 이 답변을 읽어주세요 👍 1

모든 댓글 (4)

more options

hello FinkNottle, first please make sure that the date & time is set correctly on your system. if this doesn't solve the issue (or it is already set porperly), could you tell us which error code is shown under technical details on the error message and when you inspect the certificate which issuer information it does contain (see screenshot)?

thank you

more options

Hi, the date & time are correct. I've attached a screenshot of the untrusted connection message I get when trying to log on to a bank (is Kaspersky Internet Security 2013 the problem?) and when I go to Mozilla Help and Amazon (I don't get the 'untrusted connection' message, the pages just don't render properly now.

more options

선택된 해결법

yes, this looks like kaspersky is interfering and injecting its own certificate that isn't properly implemented into https://-connetcions.

you might want to disable the scanning of encrypted connections within kaspersky: http://support.kaspersky.com/6271

more options

hello FinkNottle, try out what philipp has stated above. Sometimes slow net connection over WiFi also causes the problem. So try to Disconnect your wireless from your Laptop or PC and then connect it after a while. Then open your desired page.