본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

How do I enter my old 25 digit recovery key in my new Firefox install?

  • 2 답장
  • 3 이 문제를 만남
  • 1 보기
  • 최종 답변자: Sheldoni

more options

I had installed Nightly but it had problems, so I uninstalled it. It asked it I wanted to save preferences - "In case I wanted to reinstall Nightly", but I had Firefox already loaded and it had all of my bookmarks and passwords, so I didn't. When I opened FF, (v23.0.1) it had all been erased. I have my 25 digit sync key on my backup drive, but there is nowhere to enter it to sync the open program on my computer. It wants 12 digits, or to send the key to another computer.

How can I enter my old key in my current version and get my information back?

I had installed Nightly but it had problems, so I uninstalled it. It asked it I wanted to save preferences - "In case I wanted to reinstall Nightly", but I had Firefox already loaded and it had all of my bookmarks and passwords, so I didn't. When I opened FF, (v23.0.1) it had all been erased. I have my 25 digit sync key on my backup drive, but there is nowhere to enter it to sync the open program on my computer. It wants 12 digits, or to send the key to another computer. How can I enter my old key in my current version and get my information back?

모든 댓글 (2)

more options

hello Sheldoni, go to firefox > options > sync > set up sync > i have an account > i don't have the device with me - there you can pair your existing account with your username, password & recovery key.

more options

That probably would have gotten it, if I had been able to remember which of my dozen email addresses I used to set up my account originally. And with all of that info gone....

I did manage to find my backed up files and restore by drag and drop, but not before restoring the system to a week ago, as my friend suggested. THat did nothing except lose my Windows patches. :(

Thanks!