본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

computer cpu runs at 100 with program windowsupdate.ex from a Firefox folder in app data

  • 2 답장
  • 2 이 문제를 만남
  • 1 보기
  • 최종 답변자: spectra7045

more options

My machine keeps hanging running windows 8.1 and task manager shows program windowsupdate.exe running at almost 100% when I check its properties it is in folder Users/app data/roaming/firefox however roaming also has a folder mozilla.

When I check my laptop running windows 7 the mozilla folder is ther but not the firefox one

is theis a genuine folder and is the program genuine or do i have a virus/trojan. A full scan by windows defender finds nothing.

I am able to end task in task manager to correct machine

Any help would be appreciated.

I have googled but could find nothing of use

My machine keeps hanging running windows 8.1 and task manager shows program windowsupdate.exe running at almost 100% when I check its properties it is in folder Users/app data/roaming/firefox however roaming also has a folder mozilla. When I check my laptop running windows 7 the mozilla folder is ther but not the firefox one is theis a genuine folder and is the program genuine or do i have a virus/trojan. A full scan by windows defender finds nothing. I am able to end task in task manager to correct machine Any help would be appreciated. I have googled but could find nothing of use

선택된 해결법

hello spectra7045, %appdata%\Mozilla should hold your genuine firefox profile data - as far as i know %appdata%\firefox is not used by firefox or shouldn't be there. i'd try renaming/deleting that directory and running a full scan of your system with different other security tools like the free version of malwarebytes and adwcleaner.

Troubleshoot Firefox issues caused by malware

문맥에 따라 이 답변을 읽어주세요 👍 1

모든 댓글 (2)

more options

선택된 해결법

hello spectra7045, %appdata%\Mozilla should hold your genuine firefox profile data - as far as i know %appdata%\firefox is not used by firefox or shouldn't be there. i'd try renaming/deleting that directory and running a full scan of your system with different other security tools like the free version of malwarebytes and adwcleaner.

Troubleshoot Firefox issues caused by malware

more options

Thank you for that

I deleted the windowsupdate file from the folder and ran malawarebytes which found nothing other than a few registry items for a serchdial search engine I had deleted. Have deleted the firefox folder and all seems well Have checked this morning and no sign of the firefox folder having been recreated.

Many thanks for the help

spectra7045