Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

I downloaded the latest firefox. What a mistake! Now I am drowning in pop-ups! What happened?

  • 2 답장
  • 1 이 문제를 만남
  • 1 보기
  • 최종 답변자: finitarry

more options

In 'tools', 'option', 'content' I have block popups checked. It does not help!

In 'tools', 'option', 'content' I have block popups checked. It does not help!

선택된 해결법

Did you get it from a Mozilla site? If you got it from some other site than Mozilla, it may contain extra unwanted garbage. You can get the latest version here, with no extra baggage:

Uninstall the one you have now and remove its program directory before installing the new one. I would also scan for malware.

If these don't find it or can't clear it, post in one of these forums for specialized malware removal help:

문맥에 따라 이 답변을 읽어주세요 👍 1

모든 댓글 (2)

more options

hello Luckyg123, you might got tricked by a malicious website into downloading a fake update - a genuine firefox update will never contain those kind of nuisances you're describing! in addition updates are handled internally by firefox so if you are prompted to download and execute a .exe file to update firefox it will be fake (you can manually check for updates within firefox by going to firefox > help > about firefox).

please try these steps:

  1. reset firefox (this will keep your bookmarks and passwords)
  2. afterwards go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there (sort the installed programs for their install date to see what got installed recently).
  3. finally, run a full scan of your system with different security tools like the free version of malwarebytes & adwcleaner.

Troubleshoot Firefox issues caused by malware

more options

선택된 해결법

Did you get it from a Mozilla site? If you got it from some other site than Mozilla, it may contain extra unwanted garbage. You can get the latest version here, with no extra baggage:

Uninstall the one you have now and remove its program directory before installing the new one. I would also scan for malware.

If these don't find it or can't clear it, post in one of these forums for specialized malware removal help: