본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

You put up a survey and when I claimed my prize I got Bogabids to whom I paid t5he R24 postage and now have had an amount of R522 charged to my account.

  • 3 답장
  • 23 이 문제를 만남
  • 16 보기
  • 최종 답변자: the-edmeister

more options

The attempt to claim my gift was a real run-around. I went through Bogabids and Wippy. I paid Bogabids the R24 postage that was required, received an answer asking for my ID and "signed credit card form". The bank has never heard aof the latter. Now I have had an amount of R522 charged to my credit card. What for?

The attempt to claim my gift was a real run-around. I went through Bogabids and Wippy. I paid Bogabids the R24 postage that was required, received an answer asking for my ID and "signed credit card form". The bank has never heard aof the latter. Now I have had an amount of R522 charged to my credit card. What for?

모든 댓글 (3)

more options

Sorry, that survey wasn't from Mozilla - it was a "phishing" attack.
http://en.wikipedia.org/wiki/Phishing

Please see this:
http://www.mozilla.org/en-US/legal/fraud-report/

more options

It doesn't tell me how to claim my fraudulently taken money. AND the survey window is still appearing. How many more people will be robbed before you prevent it?

more options

Did you complete the Fraud Report and send it to Mozilla? Also, please report the site to the Google Safe Browsing Team.

As far as your money, contact your credit card company to dispute that payment as being deceptive or fraudulent.

That window still appearing leads me to think that you picked up a virus or malware from somewhere. Run a full anti-virus scan with your AV program or Security Suite, and also run these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!