We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

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고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

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This could be an undisclosed bundle feature from some software you installed recently...

Could you start by checking your extensions? I suggest disabling ALL nonessential or unrecognized extensions on the Add-ons page. Either:

  • Ctrl+Shift+a
  • orange Firefox button (or Tools menu) > Add-ons

In the left column, click Extensions. Then, if in doubt, disable.

Before using any restart links that might appear, please check for a user.js file in your settings. Firefox reads this file at startup and it may override your settings changes. This article describes how to track down and remove the file: How to fix preferences that won't save.

Note: If Windows hides .js and other file extensions, you can turn on the display of file extensions (so you can work with files more accurately) using the steps in this article: http://support.microsoft.com/kb/865219.

Then restart Firefox and see whether it behaves better.


To complete the cleanup process, I suggest:

  • Open Windows Control Panel > Add/Remove Programs, and click the "Installed on" column heading to group additions by date. This can be helpful in finding and removing unwanted bundled items.

Any luck?