본 사이트는 여러분의 사용자 경험을 개선하기 위해 유지 보수를 진행하는 동안 기능이 제한됩니다. 도움말로 문제가 해결되지 않고 질문을 하고 싶다면 Twitter의 @FirefoxSupport 및 Reddit의 /r/firefox 채널을 활용하세요.

Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

자세히 살펴보기

After reloading thunderbird my folders have disappeared

  • 12 답장
  • 2 이 문제를 만남
  • 7 보기
  • 최종 답변자: christ1

more options

My computer had the power supply and motherboard replaced after being damaged, the memory and CPU were OK. Windows 7 and Thunderbird were reloaded and are working OK, Thunderbird displays the emails in Inbox OK except the Folders I had under Local Folders have disappeared. The computer repairer has placed a file called Thunderbird on the desktop and this contains several folders called cache etc. but I can't access anything in the folders. Does anyone have any clues as to where the folders are?

My computer had the power supply and motherboard replaced after being damaged, the memory and CPU were OK. Windows 7 and Thunderbird were reloaded and are working OK, Thunderbird displays the emails in Inbox OK except the Folders I had under Local Folders have disappeared. The computer repairer has placed a file called Thunderbird on the desktop and this contains several folders called cache etc. but I can't access anything in the folders. Does anyone have any clues as to where the folders are?

모든 댓글 (12)

more options

When you started Thunderbird the first time after the repair, Did the new account wizard come up?

Did you re-create your account?

more options

I don't know as to whether the account wizard came up as the computer repairer reloaded the Thunderbird. I'm guessing the the emails that now appear in my Inbox were sitting in my ISP's server and the Folders are some where on my hard drive so I suspect that the account wasn't recreated. Where is the account wizard and can I run it now? I looked and couldn't find it.

more options

Since you already have a working account, there is no point running the wizard again.

Have you changed the 'Local Directory' setting for your account at some point?

Check if you have multiple copies of your account directory.

http://kb.mozillazine.org/Disappearing_mail#Account_specific

more options

Yes I have multiple (2) copies of my account directory, under Imap mail there is folders as shown on the attached screenshot. How can I deal with this?

more options

What's underneath the mail.internode.on.net and mail.internode.on-1.net folders?

Another screenshot would probably be the best.

글쓴이 christ1 수정일시

more options

Here's the screenshots

more options

I just realized the screenshots you provided are for your IMAP account. I suppose there are no problems with that account.

Can you look for multiple copies of your 'Local Folders' account directory?

If you move up one level from ImapMail, change to Mail.

Also please check what's underneath 'Local Folders'.

Screenshots will be fine.

more options

Maybe these files are pertinent, they are what the computer repairer placed on the Desktop under a folder called Thunderbird.

more options

You haven't mentioned that before. Those files do not contain mail. Is there anything else you have, e.g. a backup of your profile folder?

more options

Here's what's under Mail,Local Folders

more options

There is no backup of the profile folder so far as I know

more options

I suppose there's no 'Local Folders-1' or something like that underneath 'Mail'?

Is there anything underneath 'Trash.sbd'?

If not, then whatever folders you had underneath 'Local Folders' before is gone.

I don't understand what the computer repairer did, and why he put some useless files to your desktop.

You'd need to provide more details what has been done and whatever 'recovered' data or backups you may have.

글쓴이 christ1 수정일시