Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Thunderbird gives "Close Thunderbird" dialog box. Why?

  • 3 biyano
  • 1 eza na nkokoso oyo
  • 2 views
  • Eyano yasuka ya rvondreele

more options

Thunderbird only shows "Close Thunderbird" dialog box with - Thunderbird is already running, but is not responding. To open a new window, you must first close the existing Thunderbird process, or restart your system. - Why? Task Manager shows no Thunderbird application and rebooting system (warm or cold) does not clear the error. What do I do to fix this?

Thunderbird only shows "Close Thunderbird" dialog box with - Thunderbird is already running, but is not responding. To open a new window, you must first close the existing Thunderbird process, or restart your system. - Why? Task Manager shows no Thunderbird application and rebooting system (warm or cold) does not clear the error. What do I do to fix this?

Solution eye eponami

All Replies (3)

more options

As you mentioned, Task Manager not showing any background running Thunderbird.

Check it for All user, instead of current user.

__________________________________________________________________________________________

Create a new profile as a test to check if your current profile is causing the problems.
See Creating a profile:

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem
Profile Backup and Restore

Ezalaki modifié na iamjayakumars

more options

Solution eye oponami

more options

Problem solved. I had to delete parent.lock file from Profile