This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Firefox is crashing on startup even in safe mode

  • 2 biyano
  • 2 eza na bankokoso oyo
  • 1 view
  • Eyano yasuka ya skymiga

skymiga
skymiga
more options

Since today firefox is crashing on startup. I do not know whats causing the problem because what i know nothing changed since yesterday on the PC but maybe the upgraded from FF31 to 32 was done today morning.

I removed FF already and removed all folder and profiles before re installing without any success. The browser crash at normal startup in FF safe mode and in Windows safe mode.

Since today firefox is crashing on startup. I do not know whats causing the problem because what i know nothing changed since yesterday on the PC but maybe the upgraded from FF31 to 32 was done today morning. I removed FF already and removed all folder and profiles before re installing without any success. The browser crash at normal startup in FF safe mode and in Windows safe mode.

Solution eye eponami

just saw in the linked crash reports that dlp is causing the problem.

Tanga eyano oyo ndenge esengeli 👍 0

All Replies (2)

skymiga
skymiga Nkolo motuna
more options

I don't know how to upload crash reports into the question but I've submitted crash reports with the crash report tool. in normal mode bp-086fbd73-aa08-4166-a688-e27562140904.txt in safe mode bp-2822755b-68e5-455a-bcdc-5569f2140904.txt

skymiga
skymiga Nkolo motuna
more options

Solution eye oponami

just saw in the linked crash reports that dlp is causing the problem.