This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

not asking password

more options

TB is not asking my password when I start TB and is not capable to connect to mail-server. I removed key3. Also I can not change the password. I rebuild the database. I tried all the suggested things to do.

Some errors: Tijdstempel: 5-11-2014 16:18:02 Fout: [Exception... "Initialization failed'Initialization failed' when calling method: [nsILoginManagerStorage::init]" nsresult: "0x8057001e (NS_ERROR_XPC_JS_THREW_STRING)" location: "JS frame :: resource://gre/components/nsLoginManager.js :: LoginManager.prototype._storage :: line 98" data: no] Bronbestand: resource://gre/components/nsLoginManager.js line: 98

Tijdstempel: 5-11-2014 16:18:02 Fout: runnablePrompter:run: [Exception... "[JavaScript Error: "this._storage is null" {file: "resource://gre/components/nsLoginManager.js" line: 383}]'[JavaScript Error: "this._storage is null" {file: "resource://gre/components/nsLoginManager.js" line: 383}]' when calling method: [nsILoginManager::getLoginSavingEnabled]" nsresult: "0x80570021 (NS_ERROR_XPC_JAVASCRIPT_ERROR_WITH_DETAILS)" location: "JS frame :: resource://gre/components/nsLoginManagerPrompter.js :: LoginManagerPrompter.prototype.promptPassword :: line 431" data: yes]

Bronbestand: resource://gre/components/msgAsyncPrompter.js linel: 29

TB is not asking my password when I start TB and is not capable to connect to mail-server. I removed key3. Also I can not change the password. I rebuild the database. I tried all the suggested things to do. Some errors: Tijdstempel: 5-11-2014 16:18:02 Fout: [Exception... "Initialization failed'Initialization failed' when calling method: [nsILoginManagerStorage::init]" nsresult: "0x8057001e (NS_ERROR_XPC_JS_THREW_STRING)" location: "JS frame :: resource://gre/components/nsLoginManager.js :: LoginManager.prototype._storage :: line 98" data: no] Bronbestand: resource://gre/components/nsLoginManager.js line: 98 Tijdstempel: 5-11-2014 16:18:02 Fout: runnablePrompter:run: [Exception... "[JavaScript Error: "this._storage is null" {file: "resource://gre/components/nsLoginManager.js" line: 383}]'[JavaScript Error: "this._storage is null" {file: "resource://gre/components/nsLoginManager.js" line: 383}]' when calling method: [nsILoginManager::getLoginSavingEnabled]" nsresult: "0x80570021 (NS_ERROR_XPC_JAVASCRIPT_ERROR_WITH_DETAILS)" location: "JS frame :: resource://gre/components/nsLoginManagerPrompter.js :: LoginManagerPrompter.prototype.promptPassword :: line 431" data: yes] Bronbestand: resource://gre/components/msgAsyncPrompter.js linel: 29

Ezalaki modifié na Hans van der Kleij

Solution eye eponami

I did a system restore and it's working again. Thanks for trying to help me.

Tanga eyano oyo ndenge esengeli 👍 0

All Replies (3)

more options

TB is not asking my password when I start TB and is not capable to connect to mail-server.

'not capable to connect to mail-server' is the reason for not being prompted for the password. Fix your connectivity problems first.

I removed key3.

Why?

Also I can not change the password.

What did you try to change your password? Note that if you want to change your email account password you'd need to do that on the server.

I rebuild the database.

What database?

I tried all the suggested things to do.

What else did you try?

more options

I removed key3. Why?

Because the http://kb.mozillazine.org/Master_password says: Thunderbird

There is a known bug that sometimes occurs when updating from 2.0.0.24 to Thunderbird 3.* that causes Thunderbird to think you set a master password even though you never created one. If this happens, try resetting the master password as explained above. If that doesn't work exit Thunderbird and delete the key3.db file in your profile.

"Also I can not change the password.

What did you try to change your password? Note that if you want to change your email account password you'd need to do that on the server. "

I want to remove the master password but is not possibles. I get the message that it is not possible to change.

"I rebuild the database. What database? "

The key3.db

"What else did you try? "

Removed TB and reinstall it. Relinked the default profile but that does changed nothing.

more options

Solution eye oponami

I did a system restore and it's working again. Thanks for trying to help me.