This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Firefox starts with ghostery disabled

  • 2 biyano
  • 2 eza na bankokoso oyo
  • 5 views
  • Eyano yasuka ya cor-el

blaydon
blaydon
more options

When starting firefox despite having Ghostery enabled in my addons list it seems to start disabled.

To get it to function I have to go into addons and disable and re-enable it.

Is there some way to get it to work properly?

When starting firefox despite having Ghostery enabled in my addons list it seems to start disabled. To get it to function I have to go into addons and disable and re-enable it. Is there some way to get it to work properly?

All Replies (2)

guigs
guigs
more options

Is it possible to check to see if its a combination of two addons/plugins by disabling everything else but Ghostery?

Otherwise I would recommend also contacting the developer of the add on with their support contact on the add on page.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that there is a problem with the file(s) that store the extensions registry.

Delete the extensions.* files (e.g. extensions.json, extensions.sqlite, extensions.ini) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled or not compatible extensions in "Firefox/Tools > Add-ons > Extensions" then click the Tools button at the left end of the Search bar to check if there is a compatibility update available.

If this hasn't helped then also delete possible addons.json and addons.sqlite files.