This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Cant reset password

more options

My thunderbird email has been open on my computer for 2 years. That computer crashed. I am trying to log on to my email from a new computer and have forgotten the password. I have followed the password reset instructions but I am not getting a reset email link at the address I have entered. How do access the account?

My thunderbird email has been open on my computer for 2 years. That computer crashed. I am trying to log on to my email from a new computer and have forgotten the password. I have followed the password reset instructions but I am not getting a reset email link at the address I have entered. How do access the account?

All Replies (1)

more options

Your email password is administered with your email provider. Thunderbird has nothing to do with your email password. Go to your email providers web mail page and look for a link to reset your password.

I am always curious where this mysterious link in Thunderbird is to reset an email password. People are always trying it and it never works. Would you mind sharing the link to this password reset page?