This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

How do I change the "new messages" sound? (Thunderbird 31.3.0 on MacBookPro running OSX 10.9.5)

more options

I followed the instructions at https://support.mozilla.org/en-US/kb/how-customize-new-mail-sound to change the "new messages" sound. It does play when I click on "Play" in the Preferences pane. However, when new mail comes in, it plays the default sound. So why is it ignoring the Preference?

I followed the instructions at https://support.mozilla.org/en-US/kb/how-customize-new-mail-sound to change the "new messages" sound. It does play when I click on "Play" in the Preferences pane. However, when new mail comes in, it plays the default sound. So why is it ignoring the Preference?

All Replies (4)

more options

I was wrong. It's playing both the default sound AND the sound I selected. How do I get the default sound to stop?

more options

I figured it out. The default sound was coming from Notification Center. I went into System Preferences -> Notifications, selected Thunderbird, and deselected "Play sound for notifications". That stopped the default sound and allowed my selected sound (in the Thunderbird -> Preferences -> General panel) to play by itself.

more options

I take it back. While deselecting "Play sound for notifications" in System Preferences -> Notifications did stop the default sound, after a while it also stopped the sound I selected.

more options

Steve Chessin said

I take it back. While deselecting "Play sound for notifications" in System Preferences -> Notifications did stop the default sound, after a while it also stopped the sound I selected.

No, even that is wrong. Sometimes the selected sound plays, and sometimes it doesn't.