This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

WordPress Widget incompatible with Firefox 31.0

  • 5 biyano
  • 1 eza na nkokoso oyo
  • 2 views
  • Eyano yasuka ya cor-el

scoran
scoran
more options

A WordPress Widget is not working on my blog. It pulls related info from a web site where I have additional posts. This widget was working before the upgrade to 31. It works fine with no issues in IE.

Here's a link to the site in question: http://www.clickclackding.com/blog/ On the right-hand side you'll see a "|" under the heading "My Collection," instead of content which would be visible in IE.

A WordPress Widget is not working on my blog. It pulls related info from a web site where I have additional posts. This widget was working before the upgrade to 31. It works fine with no issues in IE. Here's a link to the site in question: http://www.clickclackding.com/blog/ On the right-hand side you'll see a "|" under the heading "My Collection," instead of content which would be visible in IE.

All Replies (5)

guigs
guigs
more options

Nice blog :-) The latest version of Firefox version 35 shows the "My Collection" section. Update Firefox to the latest release

scoran
scoran Nkolo motuna
more options

@guigs2 -

My mistake on using v31 - I'm actually on v35 the latest version.

Thanks for the kudos on the blog - I'm looking forward to sorting this part out!

--S

scoran
scoran Nkolo motuna
more options

So if I have the most up-to-date version and it's not working, what are other likely causes?

guigs
guigs
more options

In order to make sure that its not an add on:

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window