This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Anybody else having VERY slow downloading/connecting with 31.5.0? CAUSE: unknown, problem cleared up by itself

  • 2 biyano
  • 14 eza na bankokoso oyo
  • 2 views
  • Eyano yasuka ya paulbeam

paulbeam
paulbeam
more options

TB upgraded itself to 31.5.0 last night. This morning, it just had a spinning indicator up by the Inbox tab as it tried to connect/download from Gmail (it connected/downloaded from Yahoo and Comcast). Finally freed up after about 10 minutes and showed me some message headers. But after selecting any message, it doesn't show the content (unless it's one I've viewed previously) -- it just says "Loading Message..." for a LONG time, then that message goes away, then eventually (many minutes) shows the content of the message.

TB upgraded itself to 31.5.0 last night. This morning, it just had a spinning indicator up by the Inbox tab as it tried to connect/download from Gmail (it connected/downloaded from Yahoo and Comcast). Finally freed up after about 10 minutes and showed me some message headers. But after selecting any message, it doesn't show the content (unless it's one I've viewed previously) -- it just says "Loading Message..." for a LONG time, then that message goes away, then eventually (many minutes) shows the content of the message.

Ezalaki modifié na Wayne Mery

Solution eye eponami

Start *Windows'* safe mode with networking enabled - win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode - win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode

Does problem go away?

Tanga eyano oyo ndenge esengeli 👍 0

All Replies (2)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Solution eye oponami

Start *Windows'* safe mode with networking enabled - win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode - win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

Still In Windows safe mode, start thunderbird in safe mode - http://support.mozillamessaging.com/en-US/kb/safe-mode

Does problem go away?

paulbeam
paulbeam Nkolo motuna
more options

Thank you for the response. The problem eventually cleared itself up.

paulbeam said

TB upgraded itself to 31.5.0 last night. This morning, it just had a spinning indicator up by the Inbox tab as it tried to connect/download from Gmail (it connected/downloaded from Yahoo and Comcast). Finally freed up after about 10 minutes and showed me some message headers. But after selecting any message, it doesn't show the content (unless it's one I've viewed previously) -- it just says "Loading Message..." for a LONG time, then that message goes away, then eventually (many minutes) shows the content of the message.