Firefox crashes
Firefox keeps crashing even in safe mode it doesn't work, in safe mode I get to the main page but after a few seconds it crashes.
This is Crash id bp-2694385e-0892-4398-a1dd-cce472150305
Solution eye eponami
Create a new profile as a test to check if your current profile is causing the problem.
See "Creating a profile":
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.
Tanga eyano oyo ndenge esengeli 👍 1All Replies (4)
Have you tried reinstalling Firefox?
Yes, about 4-5 times. When the installation is completed it displays the same error message.
Solution eye oponami
Create a new profile as a test to check if your current profile is causing the problem.
See "Creating a profile":
- https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles
- http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues
If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.
Thank you Cor-el, this solved the problem!