This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Adobe Flash Player crashes continuously in Firefox--tried everything

jmacork
jmacork
more options

For the past few days Firefox browser videos requiring Flash player do not open but give me the 'crash screen'. It works fine with Internet Explorer because it is built in. I have tried all of the recommended fixes from adobe and and firefox. 

I have refreshed Firefox
I have enabled in firefox
I have disabled all plugins and extensions then tried enabling Flash Player
I have uninstalled and reinstalled Flash player a few times
I have tried adjusting Flash player settings
    " deleting FPs cache, etc.

I have not been able to adjust FPs "hardware acceleration" because it won't open in the support pages.

I have: a newer toshiba Satellite L70 (intel i7)

64bit

windows 8.1


I am stumped!

For the past few days Firefox browser videos requiring Flash player do not open but give me the 'crash screen'. It works fine with Internet Explorer because it is built in. I have tried all of the recommended fixes from adobe and and firefox. I have refreshed Firefox I have enabled in firefox I have disabled all plugins and extensions then tried enabling Flash Player I have uninstalled and reinstalled Flash player a few times I have tried adjusting Flash player settings '' " deleting FPs cache, etc. I have not been able to adjust FPs "hardware acceleration" because it won't open in the support pages. I have: a newer toshiba Satellite L70 (intel i7) 64bit windows 8.1 I am stumped!

All Replies (4)

jmacork
jmacork Nkolo motuna
more options

On the help page the video I am supposed to 'right click on' is crashed with this message: "the Adobe flash plugin has crashed. Reload the page to try again." When I right click I see the usual firefox interface menu with choices like "View Page Source" and "View Page Info", etc. I know the box you are talking about with the picture of the mic and and video camera, I believe.

jmacork
jmacork Nkolo motuna
more options

FredMcD said

Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac Then reinstall the latest version. Flash Player Version 17.0.0.134
https://www.adobe.com/products/flashplayer/distribution3.html

Thanks for the links--they helped. I tried this--but no luck. Its now up to version 17.0.0.169

jmacork
jmacork Nkolo motuna
more options

I submitted a 'bug' report to Adobe #3983672--it's a long process getting the info. Now waiting on an answer. . .

zeussrapidfire
zeussrapidfire
more options

Hi Guys,

I had the problem with the latest version of Firefox crashing and its because Firefox has a built in HTML5 and I feel this is conflicting with Adope Flash player.

I disabled HTML 5 in about:config and it fixed it for me. give it a go see if it works for you.

1) about:config 2) Search bar type in HTML 5 3) Disable the 3 that show up

DONE :)

  1. 1
  2. 2