This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Upon install the new version of Firefox with AOL, a dialog box comes up with no words and firefox is unresponsive

musiclear
musiclear
more options

As I try to close, a dialog box suggests that Firefox is waiting for a response. This problem started happening when you added AOL to the install. I already use AOL and I assume there is some sort of conflict. I want a Firefox without AOL. That will likely solve my problem.

As I try to close, a dialog box suggests that Firefox is waiting for a response. This problem started happening when you added AOL to the install. I already use AOL and I assume there is some sort of conflict. I want a Firefox without AOL. That will likely solve my problem.

Solution eye eponami

I think it is a problem with an AOL add-on.Could you try starting Firefox in its Safe Mode as a test, and also see whether it can be removed there?

If Firefox is not running: Hold down the Shift key when launching Firefox.

If Firefox is running and you can access the menu: Either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and give Firefox the OK to restart.

Both Scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Reset).

Any difference?

Earlier threads:

Tanga eyano oyo ndenge esengeli 👍 0

All Replies (2)

musiclear
musiclear Nkolo motuna
more options

This is a screen shot of the dialog box that pops up in the question above.

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Solution eye oponami

I think it is a problem with an AOL add-on.Could you try starting Firefox in its Safe Mode as a test, and also see whether it can be removed there?

If Firefox is not running: Hold down the Shift key when launching Firefox.

If Firefox is running and you can access the menu: Either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and give Firefox the OK to restart.

Both Scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Reset).

Any difference?

Earlier threads: