Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Images don't fully display when too big- Black bottom

  • 2 biyano
  • 8 eza na bankokoso oyo
  • 1 view
  • Eyano yasuka ya ThomasDb

ThomasDb
ThomasDb
more options

Hey,

I have this recurring problem of picture display. Basically the top of the picture is loaded fine, but at some point it only displays black. This only occurs on extremely long pictures -generally 9gag posts/ reddit picture posts-.

Here is an example of picture that don't load correctly. -~800x9200- http://i.imgur.com/SZrkxom.png Unfortunately I can't manage to upload a picture on your website, even after several size reductions. -There is definitively a problem on this side too if I can't upload a jpeg of less than 50kB-

Basically my browser can't display the last 2 panels of the comic. The picture is not cropped, but the last 2 panels are blacked out.

Hey, I have this recurring problem of picture display. Basically the top of the picture is loaded fine, but at some point it only displays black. This only occurs on extremely long pictures -generally 9gag posts/ reddit picture posts-. Here is an example of picture that don't load correctly. -~800x9200- http://i.imgur.com/SZrkxom.png Unfortunately I can't manage to upload a picture on your website, even after several size reductions. -There is definitively a problem on this side too if I can't upload a jpeg of less than 50kB- Basically my browser can't display the last 2 panels of the comic. The picture is not cropped, but the last 2 panels are blacked out.

Solution eye eponami

The image looks the same for me on Windows 7 in Firefox and Chrome.

In case this is an incompatibility between Firefox and your graphics card/chipset driver software, could you test with Firefox's use of hardware acceleration disabled? You can set that in the Options dialog:

"3-bar" menu button (or Tools menu) > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

This takes effect the next time you exit Firefox and start it up again. Any difference?

For future reference, Firefox for Windows has long had problems with images either taller or wider than 36,000 pixels. This isn't that issue.

Tanga eyano oyo ndenge esengeli 👍 2

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Solution eye oponami

The image looks the same for me on Windows 7 in Firefox and Chrome.

In case this is an incompatibility between Firefox and your graphics card/chipset driver software, could you test with Firefox's use of hardware acceleration disabled? You can set that in the Options dialog:

"3-bar" menu button (or Tools menu) > Options > Advanced

On the "General" mini-tab, uncheck the box for "Use hardware acceleration when available"

This takes effect the next time you exit Firefox and start it up again. Any difference?

For future reference, Firefox for Windows has long had problems with images either taller or wider than 36,000 pixels. This isn't that issue.

Ezalaki modifié na jscher2000 - Support Volunteer

ThomasDb
ThomasDb Nkolo motuna
more options

It seems to have solved the problem on the example I gave. Thank you very much.

I'll keep this question updated if it happens again