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can't open google spreadsheet in fierfox

  • 2 biyano
  • 3 eza na bankokoso oyo
  • 8 views
  • Eyano yasuka ya lighter

lighter
lighter
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Hi,

Since today, I can't open google spreadsheet in fierfox. I can open it with all other browsers but not fierfox.

Google doc is opening but google spreadsheet is not.

I have fierfox 38.0.5

Is someone here know how to fix this?

Thanks for anyone that can help...

Hi, Since today, I can't open google spreadsheet in fierfox. I can open it with all other browsers but not fierfox. Google doc is opening but google spreadsheet is not. I have fierfox 38.0.5 Is someone here know how to fix this? Thanks for anyone that can help...

All Replies (2)

guigs
guigs
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Hi lighter, If this is happening with more than on spreadsheet please also contact Google Support about this. I just tested one of the sheets I created today and it loaded alright.

Check to also make sure that there are no extensions or add ons that might be affecting the performance by opening a sheet in Firefox Safe Mode: Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

lighter
lighter Nkolo motuna
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Hi Guigs2 and tx for your answer.

I'v tried tried all of this and even more but nothing seems to solve it. After long discussion in mozilaZine forum here , We found that this is en old bug in fierfox here and it seems to happed to me too some how....

can you help with this bug?

Tx again....