This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Can't uninstall or completely get it installed and have it launch

  • 1 eyano
  • 4 eza na bankokoso oyo
  • 7 views
  • Eyano yasuka ya ideato

asunriseview
asunriseview
more options

Not sure if I have a virus or what but I can't get firefox to stop with bizarre pop up windows, and when I tried to uninstall and reinstall, it won't completely uninstall and won't launch and it won't uninstall in my control panel, and I'm upset and frustrated.

Not sure if I have a virus or what but I can't get firefox to stop with bizarre pop up windows, and when I tried to uninstall and reinstall, it won't completely uninstall and won't launch and it won't uninstall in my control panel, and I'm upset and frustrated.

All Replies (1)

ideato
ideato
more options

Hello, if you suspect virus (bizarre pop up windows it is malware behavior), you can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus built-in already.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

thank you