This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

How do I tell Firefox that a website is okay

  • 4 biyano
  • 4 eza na bankokoso oyo
  • 5 views
  • Eyano yasuka ya cor-el

bowmants
bowmants
more options

I use this website all the time and now Firefox is giving me a connection error about the certifacate and won't let me go there. How do I tell Firefox that the website is okay. Its my companys web site.

I use this website all the time and now Firefox is giving me a connection error about the certifacate and won't let me go there. How do I tell Firefox that the website is okay. Its my companys web site.

Solution eye eponami

Have you changed the SSL certificate? Maybe the certificate has expired. Just press on "Add Exception" and continue to access your website anyway.

Tanga eyano oyo ndenge esengeli 👍 1

All Replies (4)

Jalotis
Jalotis
more options

Solution eye oponami

Have you changed the SSL certificate? Maybe the certificate has expired. Just press on "Add Exception" and continue to access your website anyway.

christ1
christ1
  • Top 25 Contributor
more options
Firefox is giving me a connection error about the certifacate

What is the exact error?

the-edmeister
the-edmeister
  • Moderator
more options

What is the website URL?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can retrieve the certificate and check details like who issued certificates and expiration dates of certificates.

  • Click the link at the bottom of the error page: "I Understand the Risks"

Let Firefox retrieve the certificate: "Add Exception" -> "Get Certificate".

  • Click the "View..." button and inspect the certificate and check who is the issuer of the certificate.

You can see more Details like intermediate certificates that are used in the Details pane.

If "I Understand the Risks" is missing then this page may be opened in an (i)frame and in that case try the right-click context menu and use "This Frame: Open Frame in New Tab".

  • Note that some firewalls monitor (secure) connections and that programs like Sendori or FiddlerRoot can intercept connections and send their own certificate instead of the website's certificate.
  • Note that it is not recommended to add a permanent exception in cases like this, so only use it to inspect the certificate.

If you can't inspect the certificate via "I Understand the Risks" then try this:

Open this chrome URI by pasting or typing this URI in the location/address bar to open the "Add Security Exception" window and check the certificate:

  • chrome://pippki/content/exceptionDialog.xul

In the location field type/paste the URL of the website

  • retrieve the certificate via the "Get certificate" button
  • click the "View..." button to inspect the certificate in the Certificate Viewer

You can inspect details like the issuer and the certificate chain in the Details tab of the Certificate Viewer. Check who is the issuer of the certificate.