This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

FREEZING, NEED A THAW!!

  • 2 biyano
  • 1 eza na nkokoso oyo
  • 1 view
  • Eyano yasuka ya attymcree

more options

Hello and Help!

A week ago I wrote that Tbird freezes when I compose email, repeatedly and often, sometimes taking a minute to "recover" if I don't close the program. A PARTIAL solution was arrived at: blocking security software (AVAST Premium) from checking email. I made the change in the AVAST settings, and seemed to get relief from the problem.

But with more time on the app, I find that I still have the freezing, only it isn't quite as often and sometimes the program recovers faster.

(Note: I usually do not close Tbird when this happens, for fear that parts of my message may not have been saved to Drafts. I wait. When I have occasionally closed Tbird and immediately re-opened it anew, the app opens okay but soon freezes.)

Obviously, there is an additional problem, and I need your thoughts about what that could be. I do not want to abandon Tbird if I can avoid it.

Hello and Help! A week ago I wrote that Tbird freezes when I compose email, repeatedly and often, sometimes taking a minute to "recover" if I don't close the program. A PARTIAL solution was arrived at: blocking security software (AVAST Premium) from checking email. I made the change in the AVAST settings, and seemed to get relief from the problem. But with more time on the app, I find that I still have the freezing, only it isn't quite as often and sometimes the program recovers faster. (Note: I usually do not close Tbird when this happens, for fear that parts of my message may not have been saved to Drafts. I wait. When I have occasionally closed Tbird and immediately re-opened it anew, the app opens okay but soon freezes.) Obviously, there is an additional problem, and I need your thoughts about what that could be. I do not want to abandon Tbird if I can avoid it.

All Replies (2)

more options

Hmm three hours ago I told you to contact Avast and get their assistance. https://support.mozilla.org/en-US/questions/1075469#answer-764951 Have you contacted avast. I am truly sorry but we can not fix avast for you.

more options

Thank you. Both of your messages (current and "three hours ago") arrived on Tbird at the same time.