This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

I refreshed firefox and lost access to gmail account.

campbello
campbello
more options

Specifically, Gmail wouldn't accept my password after refreshing with Firefox. Also, I've been unsuccessful using the numerous suggestions Google recommends for accessing lost gmail accounts. Google won't assist except through their user forums which I've accessed and used. I've got decades of business communiques, personal correspondence, medical information (I'm being treated for cancer), irreplacable family records, etc.--lost as a result. Firefox/Mozilla provided no info or caveat telling folks that refreshing one's system could cause the problem I'm having. Thanks for any help.

Specifically, Gmail wouldn't accept my password after refreshing with Firefox. Also, I've been unsuccessful using the numerous suggestions Google recommends for accessing lost gmail accounts. Google won't assist except through their user forums which I've accessed and used. I've got decades of business communiques, personal correspondence, medical information (I'm being treated for cancer), irreplacable family records, etc.--lost as a result. Firefox/Mozilla provided no info or caveat telling folks that refreshing one's system could cause the problem I'm having. Thanks for any help.

All Replies (1)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
more options

Can you log into Gmail using Internet Explorer or any other browsers you've installed?

The Firefox Refresh procedure can't change your Google password, and can't change how the Google mail website works. If you were previously using an add-on such as a "notifier" that remembered your Gmail password and logged you in, that add-on and its data would have been removed. Maybe that's the problem?

If you need to "undo" the Refresh, there is a multi-step procedure you could try. Please see this post: https://support.mozilla.org/questions/1072264#answer-753948