This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Adobe Pop-Up - Potential Malware - Help Please?

  • 11 biyano
  • 1 eza na nkokoso oyo
  • 1 view
  • Eyano yasuka ya Radek112

more options

So, this pop-up was randomly displayed in a new tab in my Firefox browser a moment ago. After an extensive scan of my system using Windows Defender and Malwarebyte's Premium, I found nothing. Upon further investigation into this popup, I've found it to be unique in the fact that I failed to find anyone else exhibiting a similar URL and pop-up method. Any ideas on how to find the source/remove whatever is causing this popup?

So, this pop-up was randomly displayed in a new tab in my Firefox browser a moment ago. After an extensive scan of my system using Windows Defender and Malwarebyte's Premium, I found nothing. Upon further investigation into this popup, I've found it to be unique in the fact that I failed to find anyone else exhibiting a similar URL and pop-up method. Any ideas on how to find the source/remove whatever is causing this popup?

All Replies (11)

more options

Additional note: I've been reading into potential sources and apparently 'The Moon Virus/Worm' could be a potential cause. However, my router is a NetGear and is apparently patched to the latest firmware.

more options

Hi! 1. Use FRST Click! Use it like here 2. Give me logs from it (If you don't know how use any hosting)

                                      Radek
more options

Radek112 said

Hi! 1. Use FRST Click! Use it like here 2. Give me logs from it (If you don't know how use any hosting) Radek

I think the issue is from my router. I'm a fairly safe browser, so, I don't think these logs are necessary.

more options

I wanted to check your DNS with that.

///Edit AdwCleaner is finding bad DNS so let's try Click!

                                                    Radek

Ezalaki modifié na Radek112

more options

Any alternative method of providing what you need without downloading any software?

more options

I just noticed, I have the NetGear DGN1000v3-3DDAUS router and it's firmware is: 1.0.0.1_0.0.24AU. However, according to the official NetGear site, the latest firmware patch is: 1.0.0.22.

more options

Whenever I check the Update Firmware button on my router, is says it's the latest version. Any thoughts?

more options

Look how to check DNS here Click!

Ezalaki modifié na Radek112

more options

Radek112 said

Look at this site Click!

I know how to do that and I've just done it.

more options

Are they good? (If no change them to 8.8.8.8 and 8.8.8.4 or router default)

Ezalaki modifié na Radek112

more options

Btw If you think I can't help you with your problem just say that and wait for other guy :)