This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Mulongo oyo etiyamaki na archive. Tuna motuna mosusu soki osengeli na lisalisi

Sync encountered an error while syncing:Incorrect account name or password

  • 4 biyano
  • 3 eza na bankokoso oyo
  • 1 view
  • Eyano yasuka ya guigs

guigs
guigs
more options

i have been hunting down this issue for a while and I have the steps to reproduce and would love to know if others have encountered this

1. Request change password from the mobile. 2. change password on Desktop and login successfully 3. Wait 4. on next sync this error come sup Sync encountered an error while syncing: incorrect account name or password

https://pastebin.mozilla.org/8847253 https://pastebin.mozilla.org/8847254

Signing back in resolved this for now, but will wait

i have been hunting down this issue for a while and I have the steps to reproduce and would love to know if others have encountered this 1. Request change password from the mobile. 2. change password on Desktop and login successfully 3. Wait 4. on next sync this error come sup Sync encountered an error while syncing: incorrect account name or password https://pastebin.mozilla.org/8847253 https://pastebin.mozilla.org/8847254 Signing back in resolved this for now, but will wait
Bafoto sur écran jointes

All Replies (4)

guigs
guigs Nkolo motuna
more options

https://pastebin.mozilla.org/8847264

guigs
guigs Nkolo motuna
more options

The error is still there after updating to the new beta channel I attached a image of where the new error displays

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

I assume that only one of the Sync developers could answer this question.

Maybe ask Kevin (kbrosnan) or another dev on IRC.

guigs
guigs Nkolo motuna
more options

Yep, so this went away when I used the previous password, I wonder if this has to do with resetting passwords. I am looking for help here to see if there are other steps to reproduce this. With out clear steps, its not useful to a sync developer.